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At Santerra Hygiene Pvt Ltd, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns Eligibility: - You may request a return within 7 days of delivery. - Products must be unused, unopened, and in original packaging. - For hygiene reasons, used or opened wipes, tissues, or personal care items are non-returnable unless defective.
How to Request a Return: 1. Email us at support@santerrahygiene.com with your Order ID and reason for return. 2. Our support team will review your request within 2 working days. 3. If approved, you will receive return shipping instructions.
Refunds: - Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days. - Shipping charges are non-refundable.
Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund based on your preference.
Replacement and exchnaged products will be deliver within 5-7 Days.
Non-Returnable Items: - Items marked as “Final Sale” - Free promotional items
For any queries, feel free to contact our support team at info@santerrahygiene.com.
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Santerra Soft Baby Wipes are specially designed to give your baby the gentlest care with eco-conscious responsibility.they help keep your baby’s skin soft, hydrated, and nourished. Our wipes are alcohol-free, paraben-free, and plant-based.
Santerra Pure Baby Wipes are specially crafted for the delicate skin of babies. Enriched with the Chamomile goodness of Aloe Vera & Vitamin E, these wipes keep your baby’s skin soft, fresh, and nourished.
